Shipping Policy.
How Divine Enterprises ships your order — methods, costs, delivery timeframes, tracking, cold-chain handling, and international shipping terms.
Last updated: 6 July 2026
Overview
Divine Enterprises is committed to delivering your pharmaceutical products safely, securely, and in a timely manner. This Shipping Policy outlines our shipping methods, costs, delivery timeframes, and related terms.
Shipping Regions
We currently ship to the following regions:
- International: Select countries (availability confirmed at checkout)
Shipping availability may vary based on product type, destination, and regulatory restrictions.
Shipping Methods
3.1 Standard Shipping
- Delivery Time: 10-15 business days (international)
- Cost: Calculated based on order weight, destination, and cart value
- Tracking: Provided via the communication channel once order is dispatched
3.2 Express Shipping
- Delivery Time: 7-9 business days (international)
- Cost: Premium rates apply
- Tracking: Real-time tracking available
3.3 Free Shipping
- Eligibility: Orders with a cart value exceeding $500 (or equivalent in local currency)
- Method: Standard shipping
- Exclusions: Remote areas, international destinations with customs restrictions
Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Custom or bulk orders may require additional processing time (communicated separately).
Shipping Costs
Shipping costs are calculated at checkout based on:
- Order weight and dimensions
- Destination address
- Selected shipping method
- Cart value (free shipping threshold)
All shipping costs are displayed in your local currency before payment.
Tracking Your Order
Once your order is shipped, you will receive:
- A shipping confirmation email
- Tracking number and carrier information
- Estimated delivery date
You can track your order through the carrier's website using the tracking number.
Delivery
7.1 Delivery Address
Ensure your shipping address is accurate and complete.
We are not responsible for delays or non-delivery due to incorrect addresses.
Address changes after order placement may not be possible.
7.2 Signature Requirement
High-value orders may require a signature upon delivery.
If no one is available to sign, the carrier will leave a notice with instructions for redelivery or pickup.
7.3 Delivery Attempts
Carriers typically make 2-3 delivery attempts.
If delivery fails after all attempts, the package will be returned to us, and you will be contacted for further instructions.
Temperature-Controlled Shipping
Certain pharmaceutical products require temperature-controlled shipping:
- Cold chain logistics are used for temperature-sensitive medications.
- Insulated packaging and ice packs are included where necessary.
- Additional charges may apply for specialized handling.
International Shipping
9.1 Customs and Duties
International orders may be subject to customs duties, taxes, and import fees.
These charges are the responsibility of the recipient and are not included in our shipping costs.
Customs clearance may cause delays beyond our control.
9.2 Regulatory Compliance
All international shipments comply with export/import regulations.
Some products may be restricted or prohibited in certain countries.
We reserve the right to cancel orders that cannot be shipped due to regulatory restrictions.
Shipping Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Carrier issues
- Customs clearance (international orders)
- Public holidays
- Force majeure events
We are not liable for delays beyond our control. We will notify you of any significant delays.
Lost or Damaged Packages
11.1 Lost Packages
If your package is marked as delivered but not received, contact us within 48 hours.
We will investigate with the carrier and provide a resolution (replacement or refund).
11.2 Damaged Packages
Inspect your package upon delivery.
Report any visible damage to the carrier and contact us immediately with photos.
We will arrange for a replacement or refund for damaged products.
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address
- Refused delivery
- Failed delivery attempts
You will be contacted to arrange reshipment. Additional shipping charges may apply.
Order Cancellation Before Shipment
- Orders can be cancelled before shipment by contacting customer support.
- Once shipped, cancellation is not possible. Refer to our Refund & Reshipment Policy for returns.
Shipping Restrictions
Certain products may have shipping restrictions due to:
- Regulatory requirements
- Hazardous material classifications
- Destination-specific laws
Restricted products will be clearly marked, and shipping options will be limited accordingly.
We appreciate your business and are committed to ensuring your products arrive safely and on time.
Questions about this policy? Email Info@divinenterprisess.com or reach our team through the Contact page. Divine Enterprises may update this document from time to time; the “Last updated” date above reflects the current version.