Refund & Reshipment.
How Divine Enterprises handles refunds, returns, and reshipments for pharmaceutical orders — including eligibility, timeframes, and the steps to raise a request.
Last updated: 6 July 2026
Overview
At Divine Enterprises, customer satisfaction is our priority. This Refund & Reshipment Policy outlines the conditions under which refunds and reshipments are provided for pharmaceutical products purchased through our platform.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
2.1 Defective or Damaged Products
Products received in damaged, defective, or unusable condition.
Damage must be reported within 48 hours of delivery with photographic evidence.
2.2 Incorrect Products
You received a product different from what you ordered.
Discrepancies must be reported within 48 hours of delivery.
2.3 Non-Delivery
Your order was marked as delivered but not received.
Must be reported within 7 days of the expected delivery date.
2.4 Order Cancellation Before Shipment
Orders cancelled before shipment are eligible for a full refund.
Cancellation requests must be submitted via customer support.
Non-Refundable Items
Due to the nature of pharmaceutical products, the following are not eligible for refunds:
- Products that have been opened, used, or tampered with.
- Products without original packaging or labels.
- Products past their expiration date at the time of delivery (unless shipped expired).
- Custom or special-order products (unless defective).
- Products purchased during clearance or final sale events (unless defective).
Refund Process
4.1 Initiating a Refund Request
- Contact our customer support team within the specified timeframe.
- Provide your order number, product details, and reason for refund.
- Submit photographic evidence (if applicable).
4.2 Review and Approval
Our team will review your request within 2-3 business days.
You will be notified of the approval or denial of your refund request.
4.3 Return Shipping
If a return is required, we will provide a prepaid return shipping label (for eligible cases).
Products must be returned in their original packaging with all accessories and documentation.
4.4 Refund Issuance
Approved refunds will be processed within 5-7 business days after receiving the returned product.
Refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
Partial Refunds
Partial refunds may be issued in the following cases:
- Products returned without original packaging.
- Products showing signs of use or damage caused by the customer.
- Products returned after the specified return window (at our discretion).
Reshipment Policy
6.1 Eligibility for Reshipment
Reshipments are provided for:
- Lost packages (confirmed by carrier investigation).
- Damaged products during transit.
- Incorrect products shipped.
6.2 Reshipment Process
- Report the issue within 48 hours of delivery (or expected delivery date for lost packages).
- Our team will verify the issue with the carrier.
- A replacement product will be shipped at no additional cost.
6.3 Reshipment Timeframe
Replacement orders are processed within 1-2 business days after approval.
Standard shipping times apply to reshipments.
Exchanges
We do not offer direct product exchanges. If you wish to exchange a product:
- Request a refund for the original product (if eligible).
- Place a new order for the desired product.
Shipping Costs
8.1 Refunds
Original shipping costs are non-refundable unless the error was on our part (e.g., wrong product shipped, defective product).
Return shipping costs are covered by Divine Enterprises for eligible refund cases.
8.2 Reshipments
Reshipment costs are covered by Divine Enterprises for eligible cases.
If the reshipment is due to customer error (e.g., incorrect address provided), additional shipping charges may apply.
Restocking Fees
- A 15% restocking fee may apply to returns that are not due to our error (e.g., change of mind, ordered wrong product).
- Restocking fees will be deducted from the refund amount.
Expired or Near-Expiry Products
We guarantee that all products shipped have a minimum of 6 months remaining before expiration.
If you receive a product with less than 6 months to expiration, contact us immediately for a replacement or refund.
Bulk and Wholesale Orders
- Bulk orders (10+ units) may have different refund and return terms.
- Contact our wholesale team for specific policies related to bulk purchases.
Fraudulent Claims
- We reserve the right to deny refunds or reshipments for fraudulent claims.
- Repeated fraudulent claims may result in account suspension or termination.
Force Majeure
We are not liable for delays or inability to fulfill refunds/reshipments due to events beyond our control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- Carrier strikes or disruptions
We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.
Questions about this policy? Email Info@divinenterprisess.com or reach our team through the Contact page. Divine Enterprises may update this document from time to time; the “Last updated” date above reflects the current version.