Privacy Policy.
How Divine Enterprises collects, uses, discloses, and safeguards your personal information when you use our website and services.
Last updated: 1 August 2026
Introduction
Divine Enterprises ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
Information We Collect
2.1 Personal Information
We collect only the information you provide directly to us when you make an enquiry or place an order, namely:
- Name
- Email address
- Phone / WhatsApp number
- Company name and destination country (optional)
- The products, quantities, and preferred payment method in your enquiry or order
We do NOT operate user accounts (no usernames or passwords) and we do NOT collect or process card/payment details on this website — payment is arranged with you directly by our team.
2.2 Automatically Collected Information
When you visit our website, limited technical information may be processed:
- Approximate location, browser/device type, and pages visited — via privacy-friendly, cookieless analytics (Vercel), and ONLY after you accept the consent banner
- Standard request and security logs kept briefly by our hosting provider to operate and protect the site
2.3 Enquiry & Order Information
- The products and quantities you enquire about or order
- Your preferred payment method
- Destination market and shipping preferences
How We Use Your Information
We use your personal information for the following purposes:
3.1 Order Processing and Fulfillment
- Processing and completing your orders
- Sending order confirmations and shipping notifications
- Managing returns and refunds
3.2 Enquiry & Order Handling
- Responding to your quotation requests and enquiries
- Preparing pricing, availability, and lead times for the products you ask about
- Arranging payment and shipping directly with you
3.3 Communication
- Responding to your inquiries and requests
- Sending important updates about our services
- Marketing communications (with your consent)
3.4 Service Improvement
- Analyzing website usage and performance
- Improving our products and services
- Conducting research and analytics
3.5 Legal Compliance
- Complying with applicable laws and regulations
- Preventing fraud and unauthorized transactions
- Protecting our rights and property
Legal Basis for Processing (GDPR / UK GDPR)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Your consent — for cookieless analytics, which you can accept or decline in the banner and withdraw at any time.
- Steps taken at your request before entering a contract, and performance of a contract — to respond to your enquiry, prepare a quotation, and fulfil an order you agree.
- Our legitimate interests — to operate, secure, and improve our website, where not overridden by your rights.
- Legal obligations — where we must retain or disclose information to comply with the law.
The data controller is Divine Enterprises. To exercise your rights (access, correction, deletion, portability, objection, or withdrawal of consent) or to raise a data-protection question, contact us via our Contact page; we respond within one month.
Data Security
We implement industry-standard security measures to protect your personal information:
- HTTPS / TLS encryption for all data in transit
- Security response headers (Content-Security-Policy, HSTS, and clickjacking, MIME-sniffing, and referrer protections)
- Access controls on the systems that store enquiry data
- Regular reviews and updates
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Correction
- Request access to your personal information
- Update or correct inaccurate information
7.2 Deletion
- Request deletion of your personal information (subject to legal obligations)
7.3 Data Portability
- Request a copy of your data in a structured, machine-readable format
7.4 Opt-Out
- Unsubscribe from marketing communications
- Disable cookies through browser settings
7.5 Withdrawal of Consent
- Withdraw consent for data processing where applicable (e.g. decline analytics in the consent banner)
7.6 Objection & Complaints
- Object to, or request restriction of, processing based on our legitimate interests
- Lodge a complaint with your local data-protection supervisory authority
To exercise any of these rights, please contact us via our Contact page; we respond within one month.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
International Data Transfers
Your information may be transferred to and processed outside your country of residence — in particular to Google LLC and our website host in the United States, and to our export desk in India. Where legally required, we rely on recognised transfer safeguards such as the EU Standard Contractual Clauses together with each provider's Data Processing Addendum. If you use a WhatsApp button, your message is also transferred to Meta Platforms, Inc. in the United States under Meta's own terms.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
In practice, we keep enquiry and order records for up to 24 months after our most recent contact with you, unless a longer period is required to comply with the law or to resolve a dispute — after which they are deleted or anonymised.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Questions about this policy? Email Info@divinenterprisess.com or reach our team through the Contact page. Divine Enterprises may update this document from time to time; the “Last updated” date above reflects the current version.